2020台灣網路報告旨在呈現台灣網際網路發展與應用管理之觀察，透過台灣網路的基礎邏輯構面及使用者輪廓，了解與建構台灣整體網路使用圖像，今年度並針對COVID-19疫情對於台灣網路使用現況的影響與台灣社會數位落差情形進行分析，探討各項未來網路發展的趨勢與脈動。
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2020 Taiwan Internet Report is conducted to understand the development and application of the Internet in Taiwan. Through understanding the user distribution and infrastructure of the Internet, our report is aimed to show the broad picture of the Internet in Taiwan. This year, due to Covid-19, we also added a section to analyze the impact of the pandemic towards the Taiwan's Internet and the digital divide of the Taiwanese society and to give a prediction of future trends of the Internet in Taiwan.
調查結果顯示利害關係人皆給予TWNIC和TWCERT/CC表現肯定，對於信賴程度、服務價值認同度最高，服務品質、技術支援的滿意度表現也都在水準之上，對於服務互動關係感受到完善溝通與支援，並肯定各項活動論壇、出版物的辦理，定期分享實用的資訊、也發揮了良好的第三方角色促成產業互動。
TWNIC扎實的技術基礎與深厚的支援經驗，加上TWCERT/CC提供的資安通報應變與資安諮詢分享等服務，完善了網路服務的基礎與安全版圖，提供各界利害關係人更完整的服務和夥伴關係，也使網路社會的生態發展更加健全，國際利害關係人就提到這是一項順應網路潮流下非常實務性的組織結合。
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The results of the survey showed that stakeholders praised the performances of TWNIC and TWCERT/CC; the stakeholders recognized the trustworthiness and service value of TWNIC and TWCERT/CC the most and their satisfaction on the service quality and technical support provided was also above standards. They felt there were complete communication and support for service interactions, and they approved of the handling of various event forums and publications, regular sharing of practical information and played a good third-party role to promote industrial interactions.
The solid technical foundation and rich support experience of TWNIC along with the services provided by TWCERT/CC, such as information security report and contingencies and information security consultation and sharing etc., improved the foundation and security layout of network services and provided stakeholders of different industries with more complete services and partnerships; it also made the ecological development of the internet society more perfect. International stakeholders mentioned that this is a very practical combination of organizations that follows network trends.